Frequently Asked Questions
Orders and Shipping
When will my order ship out?
Typically, you can expect your order to ship within 5 business days. Upper receivers may take up to 15 business days to ship out. Serialized items (firearms, lower receivers, etc.) may take 7-10 business days to ship out. During the holiday and peak seasons shipping times will vary due to the high order volume. We do work very hard to get your order out to you, and apologize if there is a delay with it. Let our Customer Service Department know if your order has passed the above ship time, and they will have your order sent to our Shipping Department to investigate the reason for the delay.
Why will the website not let me complete the ordering process?
We are always working to update and better our website. If you are having issues completing the order process we recommend you check the following:
- Which Internet browser are you using? Our website seems to work best with either Google Chrome or Mozilla Firefox.
- Try deleting your cookies and browsing data.
- Use a Desktop or Laptop computer. Our site sometimes has trouble working with smart phones and tablets.
If any other assistance is needed please use the Contact Form for the fastest response.
Can I swap an item from my order to a different item?
No, we are not able to edit an order after it has been placed. We can assist you in cancelling your original order, so you can order the item(s) you wanted, or you can place a separate order. To cancel your order, please use our contact form for the fastest response.
Can I add something to my order?
No, we are not able to edit an order after it has been placed. You can either place a separate order, or we can cancel your current order, so you can reorder the item(s) you want. To cancel your order, please use our contact form for the fastest response.
Can I combine my orders together?
No, we are not able to combine your orders.
I ordered a lower build kit, and an upper receiver, but only received my lower build kit. Where is my upper receiver?
The packing slip inside of your package will only list the items that were sent in that shipment. If one of the items is not listed on that packing slip, then it is being shipped out separately. Upper receivers are usually shipped separately from other items. Upper Receivers generally take longer to ship than any other products that we sell.
I only received my lower receiver. The lower build kit from my order was never sent to me. Where is my lower build kit?
Our Compliance Department only ships serialized items. Lower Receivers and Firearms are shipped separately from the other products. Our Shipping Department handles all other products. The Shipping Department will ship the other items on your order to the shipping address that was provided.
Why haven’t I received the upper receiver from my order?
Upper receivers can take up to 15 business days from the order date to ship from our warehouse.
Can I get the rail (barrel, flash suppressor, etc.) on my upper receiver switched out for a different one?
We can only sell upper receivers as they are listed. Upper receivers cannot be altered from their product description. No customization is possible at this time.
How do I make my order an In-Store Pickup?
The Last Stand currently has stores in South Carolina, North Carolina and Georgia. In-Store Pickup is available for firearms only. The store closest to your location will contact you once your order is ready for pick up.
Returns
What do I do with a firearm that is not functioning correctly?
If you have a problem with your firearm, when contacting us please describe what issues you are having, and provide pictures to help us better assist you.
What if my order was not delivered?
Please notify us by phone or email that your package is being returned and how you would like us to proceed. You have 3 options:
- We can reship your order to the original FFL dealer.
- We can reship your order to a different FFL dealer.
- We can cancel and refund your order.
Account
Why can’t I reset my password?
If you do not receive the email to reset your password, it is possible the email was sent to your spam folder. We can reset your password via email or phone request at:
Please provide your name and the email address that was used to create your account. In the message box of the contact form, please enter “Need Password Reset”.
Product Inventory Availability
Can I order an out of stock item, and you send it once it comes in? (Back Ordering)
No, out of stock items cannot be ordered/back ordered.
.308 Receiver Compatibility
What parts can I use to build my .308 lower/upper receiver?
We can only guarantee that our lower and upper receivers will be compatible with our .308 parts and build kits.
Retail Inventory
For our local customers, we also display Retail Inventory for any available products to pickup in the store, please be mindful that pricing and availability will not be perfect.
California Ammo Buyers Guide
No Sales to the cities of Los Angeles, Oakland, Sacramento, San Francisco, or Avalon.
California Magazine Ban Lifted August 14th, 2020
The Ninth Circuit Federal Court of Appeals issued a much-anticipated opinion on August 14 finding the large capacity magazine ban is unconstitutional. Palmetto State Armory applauds the court’s ruling and is proud to have provided an affidavit in support of the challenge to the illegal ban.
As the court said, “California’s near-categorical ban of LCMs infringes on the fundamental right to self-defense…. [I]t substantially burdens the core right of self-defense guaranteed to the people under the Second Amendment. It cannot stand.”
We value your freedom and constitutional rights above all else. However, TLS will not accept new orders nor will ship any order until the Ninth Circuit Federal Court of Appeals decision becomes finalized. Once this decision is finalized, we will start accepting new orders and ship 10+ round magazines to California Customers.
