If the merchandise is not what you ordered, TLS will replace it or give you a full refund if returned within 10 days of receipt (for online orders: 10 days from the day the package was delivered). Original shipping and handling fees are not refundable. Offers are subject to adjustment due to returns, cancellations, and exchanges. TLS cannot replace products that have been used, unless they are covered under the manufacturer’s warranty, which you will then send directly to the manufacturer for replacement.
Shortages or missing products need to be reported within 5 days of receipt of item.
Orders cancelled while processing (order has been placed, invoiced and/or shipped) AND unopened items are subject to a 10% restocking fee. Goods only accepted within 30 days of the original invoice date. Refused shipments are subject to return freight charges.
- Any Firearm that is accepted is non-returnable and non-refundable.
- Special Order Items may not be returned.
- Cancelled warehouse item orders will be charged a 10% restocking fee.
All Firearms are covered by Manufacturer Warranty. In most cases, it is best to send your firearm directly to the manufacturer for repair or adjustment. Most manufacturers offer superior service, if you find a manufacturer uncooperative with legitimate warranty claims, call us, we will go to bat for you.
We have a 30 day warranty. We will repair, replace, or refund the purchase at OUR discretion. Firearms sent back for warranty claim, that have been altered, missing parts, or attempted self gunsmithing will not qualify for 30 day warranty. Contact us if you have any questions.
Electronic Devices, Hearing Protectors, Lasers, Rangefinders, Lights and other electronic devices are covered by the manufacturer, and must be returned to the manufacturer for repair or replacement. No refunds or returns are accepted on these types of items. We only carry Electronic Devices that are covered under warranty by a reputable manufacturer. You should note, we strenuously sort through our manufactures warranties to make sure our customers are covered. Please consult your owner’s manual for warranty information, or contact us for instructions.
If you are not satisfied with your Accessory Product (other than exceptions such as firearms, electronic devices, optics etc.), you may return it within 15 days for a full refund, less shipping costs. Item must be unused and in 100% original condition with all labels and papers intact. Contact us by phone or email to return a product.
We will not accept returns for triggers. All sales are final.
Firearms Lifetime Guarantee: TLS offers a lifetime guarantee of firearms. We guarantee to replace or repair any defective firearm for the life of the original purchaser. For details, see our Lifetime Warranty Policy.
How do I start the return process?
- Log in to your www.tlsguns.com account and locate and click on the “Request Return” link.
- A TLS agent will review your request for a return and respond within two business days.
- As an alternate method, you can send an email to firstname.lastname@example.org. Please be sure to include your original order number and relevant contact information.
When will I get my credit or return?
- Most returns are fully refunded in 3-5 days after we receive and process the return. It may take longer for the credit to appear in your account depending on your bank. Most items that are in stock ship within 3-5 days after receipt of your returned item, but may take longer depending on availability.
- Returns must be charged back to the original credit card used in the purchase. If this is not possible, we will refund you via check.
What about damaged/incorrect items (not including non-returnable items listed above)?
- If you received a damaged, defective, or incorrect item, TLS Guns will ship you a replacement of the exact item upon receipt of the damaged or defective item. TLS Guns will send you a return shipping label for the return.
What about return shipping costs?
- If an TLS Guns error causes the need to return an item or we are replacing a returned defective or incorrect item, then we will pay the associated shipping costs.
- Otherwise, the customer is responsible for any return shipping costs. When returning an item, please add package tracking and adequate insurance.